Since 2001
Recovery, done with respect.
Ethical debt recovery across Kenya.
Collection Africa: ethical debt recovery and revenue services in Kenya
25+Years in Kenya
3Offices
5Practices
English
KiswahiliSpoken here
KiswahiliSpoken here
Trusted by
Five practices. One standard.
County revenue maximisation
Finding, billing and collecting revenue counties are already owed.
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Bulk SMS communication
Reminders, statements and notices that reach people who ignore email.
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Skip tracing and investigation
Locating people, assets and documents — lawfully and on the record.
ExploreFrom handover to remittance.
Portfolio handover
You send the accounts through a secure transfer. We validate balances, flag duplicates and confirm what is legally collectable before anyone is contacted.
Trace and verify
Unreachable debtors go through address and employment verification so that contact is made with the right person.
First contact
A named collector makes contact by call, SMS or letter, explains the balance, and listens. Every interaction is logged.
Arrangement
We agree a lump sum or an instalment plan in writing, with dates and amounts the debtor has confirmed they can meet.
Monitoring and remittance
Payments are monitored, broken arrangements are re-engaged, and funds are remitted to you on an agreed cycle with a reconciliation statement.
Escalation or closure
Accounts that resist resolution are returned with a full evidence file and a recommendation. Settled accounts are closed and confirmed to the debtor in writing.
Firm on the debt. Fair to the person.
Talk, don’t threaten
We listen first and agree what a debtor can actually pay.
Every step on the record
Contacts, promises and payments are logged the same day.
Lawful by default
No threats, no disclosure to third parties, no seizure without a court order.
What we’ve learned in the field.
Compliance
What a debt collector may not legally do in Kenya
Threats, impersonation, shaming a debtor to their employer — the common tactics that are unlawful in Kenya, and what a compliant…
County revenueWhy county own-source revenue keeps missing target
Counties usually do not have a rate problem — they have a register problem. Where own-source revenue actually leaks, and the sequ…
Credit managementThe cheapest recovery is the arrear that never happens
Three changes at origination and billing that reduce the volume reaching collections — and why a reminder sent three days early o…