Credit management training
Practical workshops for the people who approve and chase credit.
Recovery is expensive. Most of what we recover could have been prevented at origination by a better question, a verified document or a credit limit set on evidence rather than optimism.
Our workshops are built from live Kenyan case files, not textbook scenarios. Participants work real portfolios, write real demand letters, and leave with a credit policy draft their organisation can actually adopt.
What this covers
Credit risk evaluation
Assessing capacity, character and collateral in a Kenyan SME and consumer context.
Collections conversations
Structured negotiation, objection handling and de-escalation on live calls.
Credit policy design
Writing limits, approval authority, provisioning triggers and write-off rules that hold up.
Legal and regulatory framework
Data Protection Act obligations, limitation periods, and what a collector may and may not do.
Portfolio analytics
Reading ageing, roll rates and vintage curves well enough to act early.
How it works
- 01
Needs assessment
We review your arrears profile and write-off history to find where credit is actually failing.
- 02
Tailored curriculum
Modules are selected and weighted against those findings rather than delivered off the shelf.
- 03
Delivery
In-person or virtual, in half-day or multi-day formats, with exercises on your own anonymised data.
- 04
Assessment and certification
Participants are assessed and certified, with results shared with the sponsor.
- 05
Follow-up review
A review session at 90 days to check what changed in practice.
Questions we get asked
Where is training delivered?
At your premises, at a venue we arrange, or virtually. Regional and residential formats are available for multi-branch teams.
What group size works best?
Twelve to twenty-five. Smaller groups get more call practice; larger groups work better for policy and awareness sessions.
Is the certification recognised?
Certificates are issued by Collection Africa and are widely accepted internally for CPD purposes. Where you need accreditation from a specific professional body, tell us at scoping and we will map the curriculum to it.
Start a conversation about credit management training
Tell us the shape of the problem. We reply within one working day.