Insights
What we have learned recovering debt and revenue in Kenya. No predictions, just what works.
Compliance
What a debt collector may not legally do in Kenya
Threats, impersonation, shaming a debtor to their employer — the common tactics that are unlawful in Kenya, and what a compliant…
County revenueWhy county own-source revenue keeps missing target
Counties usually do not have a rate problem — they have a register problem. Where own-source revenue actually leaks, and the sequ…
Credit managementThe cheapest recovery is the arrear that never happens
Three changes at origination and billing that reduce the volume reaching collections — and why a reminder sent three days early o…
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