A debtor is a customer who has run into trouble. Years of recovery work have not given us a reason to change that.
We work overdue accounts on behalf of banks, SACCOs, insurers, schools, landlords, corporates and county governments. That means calling people who have stopped answering, establishing what they can genuinely pay, and putting an arrangement in writing that survives contact with reality.
Alongside recovery, we rebuild county revenue registers, run bulk SMS infrastructure, train credit teams and carry out lawful skip tracing and investigation. The common thread is the same: find the facts, then act on them.
A collector who threatens people does not recover more money. They generate disputes, complaints to the Office of the Data Protection Commissioner, and accounts that become unrecoverable because the debtor now has a grievance instead of a balance. Our Ethical Recovery Charter exists because it produces better numbers, not only because it is right.
Read the Ethical Recovery Charter.
We act as a data processor for our clients under the Data Protection Act, 2019, working to a written data processing agreement. Collector conduct is monitored through call review and complaint tracking, and breaches are treated as disciplinary matters. Client funds are remitted on an agreed cycle with a reconciliation statement.
Collection Africa is incorporated in Kenya.
Quality Assurance Specialist
Nemwel Ateka is our Quality Assurance Specialist, responsible for driving consistency, compliance, and top-tier service delivery. Nemwel specializes in performance evaluation, process optimization, and ensuring all operations strictly adhere to quality standards and regulatory best practices.
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General Manager Collections and Business Development
Wilson Nayioma is the General Manager of Collections & Business Development. With expertise in revenue growth and portfolio acquisition, he specializes in building modern, empathetic, and highly efficient recovery frameworks that safeguard business profitability while maintaining positive customer relationships.
Business Analyst and Management Information
Mark serves as a Business Analyst, bringing an analytical approach to evaluating system processes, forecasting business trends, and designing efficient workflows. He works closely with stakeholders to turn insights into practical strategies that maximize value and performance.
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IT Support Specialist
Maureen serves as our IT Support Specialist. She is responsible for ensuring seamless technical operations, managing IT infrastructure, and providing prompt, reliable technical assistance across the organization. Maureen focuses on minimizing system downtime, enhancing cybersecurity awareness, and maintaining efficient IT workflows to keep our teams connected and productive.
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